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Data Privacy Statement

 

1. Introduction

 

This privacy statement explains how we collect, use, and share your personal information when you make an appointment and undergo treatment  at our osteopathic clinic.

We are committed to protecting your privacy in accordance with the new Swiss data protection law (revFADP) and EU General Data Protection Regulation (GDPR).

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2. What personal information do we collect?

 

When you make an appointment online, we collect the following personal information from you:

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  • Your name

  • Your email address

  • Your phone number

  • Your address

  • Your date of birth

  • Your Swiss social security (AHV) number (if applicable)

  • Your complimentary health insurance information (if applicable)

  • Your reason for the appointment (optional)

 

3. How do we use your personal information?

 

We use your personal information to:

 

  • Process your appointment request

  • Communicate with you about your appointment

  • Provide you with complimentary medical care

  • Invoicing and payment

  • Provide 'Tarif 590' reimbursement forms for your complimentary health insurance company (if applicable)

  • Improve our services

  • Comply with legal requirements

 

4. Who do we share your personal information with?

 

We may share your personal information with the following third parties:

 

  • Our invoicing company

  • Our legal counsel

 

5. How do we protect your personal information?

 

We take steps to protect your personal information, including:

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  • Using secure servers

  • Encrypting your personal information

  • Limiting access to your personal information to authorised personnel

 

6. How long do we keep your personal information?

 

We will keep your personal information for as long as necessary to provide you with complimentary medical care, provide reimbursement forms for your insurance company (if applicable), and comply with legal requirements.

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7. Cookies

 

We use cookies on our website to improve your experience. Cookies are small text files that are placed on your computer by your browser. They are used to store information about your visit, such as your preferences and settings.

 

We use the following types of cookies:

 

  •     Essential cookies: These cookies are essential for the website to function properly. They allow you to browse the website and use its features.

  •     Performance cookies: These cookies collect information about how you use the website, such as the pages you visit and the links you click. This information is used to improve the website's performance.

 

You can choose to disable cookies in your browser settings. However, this may prevent you from using some of the features of the website.

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8. Your rights

 

You have the following rights with respect to your personal information:

 

  • The right to access your personal information

  • The right to access your electronic patient file and to request a copy of it

  • The right to correct your personal information and any inaccuracies in your electronic patient file

  • The right to delete your personal information

  • The right to have your electronic patient file deleted (Limitations may apply, e.g. if the file is needed for legal reasons)

  • The legal period for storing patient files in Switzerland is 10 years after the last consultation

  • The right to object to the processing of your personal information

  • The right to withdraw your consent to the processing of your personal information

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Specifically, in accordance with the revFADP, we would like to inform you of the following:

 

  • We will only collect and process your personal information for the purposes listed above.

  • We will not sell or transfer your personal information to third parties without your consent.

  • You have the right to access, correct, delete, or object to the processing of your personal information.

  • You can contact us using the online contact form to exercise your rights.

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9. How to contact us

 

If you have any questions about this privacy statement or how we handle your personal information, please contact us at:

 

  • Online inquiry form on the homepage

  • Email: dataprivacy [at] bodymindoptimisation.com

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10. Data protection officer

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The responsible data protection officer is:

 

  • Michel Pham

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11. Changes to this privacy statement

 

We may update this privacy statement from time to time. The latest version will always be available on our website.​

 

 

By using our website or making an appointment online, you consent to the collection, use, and sharing of your personal information in accordance with this privacy statement. If you have any questions, please contact us.

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